Customer Relationship Management forms an integral part of Norrbom Vinding’s day-to-day activities: we are dedicated to maintaining and growing existing client relationships

Knowing the client and its industry is the very basis for the dialogue that is an essential starting point for any legal advice. That is why we take an active interest in our clients and their context.

The more knowledge the client has about HR law, the earlier the client will spot potential problems. Together we will find the solution – before the conflict arises. That is why we allocate substantial resources to sharing our knowledge with clients. Two examples of such knowledge sharing are our electronic news service and also our breakfast briefings where we present an analysis of current HR law issues to clients.

A third example is our series of half-day seminars called Ajour. At these seminars, which are given over three half-days, our lawyers will provide an analysis of new legislation and trends, best practice and new case law in the field of labour and employment law.

In 2009, we set up a number of networks. They are industry-specific and facilitated by Norrbom Vinding. The subjects discussed at the meetings are decided by the participants.

We also offer teaching and training activities that are tailored to each individual client’s needs and about themes chosen by the client.

All clients are assigned a partner who, in the manner of a key account manager, will be responsible for the client relationship. Our intention is to meet with regular clients at least once every year to ensure that we meet their expectations.